Rules & Regulations – Landing

Welcome!

Welcome to North Little Rock Electric’s Rules and Regulations. The rules and regulations are broken up into their individual sections and are listed below.

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Sections

1. Establishing Service
   • A. Residential Customers
   • B. Commercial and Industrial Customers
   • C. Rate Assignment
   • D. Outstanding Debts
   • E. Late Payment Charge
   • F. Collection of Debt
2. Suspending and Terminating Service
   • A. Suspension of Service by Customer
   • B. Termination of Service by Customer
   • C. Suspension of Service by NLRED
   • D. Termination of Account by NLRED
3. Supplying and Taking Electric Service
   • A. Customer Responsibilities
   • B. NLRED Responsibilities
4. Changes in Service
   • A. Increased Service Requirements
   • B. Decreased Service Requirements
   • C. Generators
   • D. Overhead to Underground Conversion
   • E. Relocations
   • F. Meter Upgrades
   • G. Meter Base Inspection
   • H. Temporary Meter
   • I. Unauthorized Use of Electric Services
5. Billing and Payment
   • A. Bills
   • B. Temporary or Medical Payment Extension
   • C. Multiple Delivery Points
   • D. Unmetered Service
   • E. Meter Tests
   • F. Hardship
   • G. Billing Errors
   • H. Levelized Billing
   • I. Scheduled Due Date
   • J. Estimated Meter Reading
6. Prepaid Payment Program
   • A. Participation
   • B. Enrollment
   • C. Transition to Post Pay/Traditional Billing (billed monthly after consumption)
   • D. Deposits
   • E. Notifications
   • F. Disconnects
   • G. Connects/Reconnects
   • H. Payment Plan/Calculations
   • I. Payment Methods
   • J. Returned Items
   • K. Prepaid Arrangements
7. Appendix A: Glossary
8. Appendix B: Service Fees
9. Appendix C: Claim Management