North Little Rock Electric’s Outage Management System alerts our dispatchers within moments of a customer’s outage. Using state-of-the-art monitoring software and smart meters, most outages are reported automatically, helping reduce the need for customers to report their loss of power.
During an outage, just visit our Outage Map and you will see all the current customers without power. The Outage Map also lists all streets affected by the outage as well as the current duration of that outage.
Still need to report your outage?
Select an option below:
Even with our smart meter technology that allows us to know the moment you lose power, some customers still prefer to report their outage to us. No problem!! We have now made it easier to report outages through NLR Electric’s My Account.
Mobile App:
PC/Desktop users:
Log-in to My Account
Get Ready for Outage Texting
North Little Rock Electric works hard to prevent power outages, but if one does occur, our goal is to restore power to our customers as quickly and safely as possible. Soon, we will be launching our new Outage Texting and Notifications program. Customers will be able to text us when they lose power and receive updates throughout the restoration process.
Updating Your Phone Number
To ensure this program is a success, we are asking all North Little Rock Electric customers to update their accounts with their current phone number.
Customers can update their phone number for outage texting in My Account.
If you do not have access to My Account, please use the link below to update your phone number.
Outage Texting FAQs
Q: How do I get access to outage texting?
A: Make sure that your phone number is up to date. See the instructions above.
Q: Why did I not receive a text?
A: Please ensure that the phone number associated with your account is up-to-date.
Q: Do I need to pay anything to use outage texting?
A: Outage texting is a free service provided to customers with a North Little Rock Electric account. Message and data charges may apply.
Q: How does the system know when to send a text?
A: An outage text is sent when our systems detect that your meter is not receiving power. The outage text will be sent to the phone number associated with your account.
Q: Why did I receive an outage text, my power is still on?
A: You may receive an outage text if the power blinks (a temporary loss of power). Our system may push out an outage text if it detects a blink.
Telephone:
We understand some of our customers may still want to call and report their outage. No problem, just call 1-501-975-8888 (Press 1) for our Automated Outage System.
Online Form:
Don’t want to call, download an app, or sign up for My Account? Just fill out the form below and your reported outage will be sent to our dispatchers.