MyAccount FAQ

My Account Overview

On the go and in control. Now you can manage your account like never before!


NLR Electric’s My Account has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.

As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your usage is trending over time, which will allow you to take steps to lower your bill.


Making payments through My Account is fast and easy. The first time you make a payment, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.

You’ll also be able to see important notices with My Account. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.


Reporting a outage is a snap with the My Account mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can even view our Outage Map to keep up with our restoration process during outages.

What are MyAccount’s key features?

  • Free Mobile App (Android or iOS)
  • Pay your bill online
  • Provides 24-hour access to account
  • Sends an e-mail notification when a new electric bill is generated
  • Allows you to pay electronically using Visa, MasterCard, American Express or Discover card or an electronic check transaction
  • Displays posting of payments in real time
  • Provides current and historical billing information and payment history
  • Outlines energy usage in graphs
  • Allows you to enroll in Paperless Billing
  • Lets those with multiple accounts pay with a single payment

Where can I find my new account number?

You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from My Account about your monthly bill being ready to pay online, your account number is provided in that email. You can also contact us at 501-975-8888 or custserv@nlr.ar.gov for assistance.

How do I sign up for My Account (Web)?

To register, log-in to My Account and enter your new account number (you can also use your old account number), the name on the account and an email address. If your registration is successful, you will receive an email with a link to verify your account and set your new password.

How do I download the app and sign up for MyAccount? (Mobile)

Visit the Apple App Store or Google Play on your phone or tablet and search for “NLR Electric.”  Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

Customers can sign up for My Account via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for My Account.

  • Customers will need to have their account number on hand before starting this process. 
  • After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.

If your registration is successful, you will receive an email with a link to verify your account and set your new password.

What is the difference between the MyAccount web portal & mobile app?

Both platforms are part of North Little Rock Electric’s online account management system for our customers. Both the web version and free mobile app allow customers to securely access their account information, view bills and payment history, make payments, manage notifications, update their stored payment methods, change their personal information, view energy use, report outages, and so much more. 

How do I sign-out of the mobile app?

For iOS

  • Click on the “More” button (three dots) located at on the bottom right of the screen
  • Click “Settings”
  • Click “Sign-Out” located at the top right of the screen

For Android

  • Click on the Menu button (three lines) located at the top left of the screen
  • Click “Settings”
  • Scroll down and click either “Sign-Out” or enable “Auto Sign-Out”

I’m being prompted to sign up for paperless billing when I log-in. Do I have to sign up to re-register for it?

No, you do not need to sign up, it is provided as an option for your convenience. If you do not sign up for paperless billing in My Account, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, all of those members who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again. You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Customers who participate in paperless billing do not receive a copy of their bill in the mail. 

On the Website:

  • Log-in to My Account
  • Click on My Profile
  • Click on Update My Paperless Settings
  • You can then choose your preference by selecting On or Off for paperless billing

On the App:

  • Select Settings
  • Select Paperless Bill Settings
  • Then, you can select On or Off for paperless billing

How do I set up my text and email for notifications?

Want information on paperless billing and usage updates straight to your email or through SMS? Use My Account to update your notifications preferences.

  • Log in to My Account
  • Click on “Notifications”
  • Click Manage Contacts to add or change email address and phone numbers
  • Add email address or phone number
  • Enter verification code to activate
  • Click on Manage Notifications to update/change SMS and email alerts

*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.
Once you have your text and/or email addresses set up, do the following:

  • Click Notifications
  • Manage Notifications
  • Billing or Service or Usage
  • Select Text Message and/or E-mail options

How do I sign up for, update/delete billing, and usage notifications?

  • Log in to My Account
  • Click Notifications
  • Manage Notifications
  • Billing or Service or Usage
  • Select Text Message and/or E-mail options

Do I have to use MyAccount to pay my bill?

No. You can take advantage of all the features of My Account or you can continue to pay your bill as you currently do. 

How can I view my energy usage?

You can view your energy use on the website and app. 

On the Website:

  • Log-in to My Account
  • Click My Usage
  • Select My Usage
  • then select Usage Explorer

On the App:

Select the Energy Use icon to view your energy use.

How current is the information in the app or website?

The information you see in My Account is shown in real-time. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

Is the mobile app secure?

Yes.  All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Which web browsers can I use?

Any web browser of your choosing will work for My Account. Examples include: Internet Explorer, Netscape, Mozilla, etc.

My email address has changed since I first registered for MyAccount, what do I do?

  • Log-in to My Account with your old address
  • Click, “My Profile” tab at the top
  • Provide the necessary information to make your change.

I’ve lost my password, what do I do?

  • Log-in to My Account
  • Click “Can’t access your account?”
  • Enter your account number, name and e-mail address, and your password will be sent to your e-mail address.

When will my payment get posted to MyAccount?

Most payments are posted immediately to your account. Occasional delays may occur due to maintenance.

When can I pay my electric bill using MyAccount?

Our My Account payment site (web and mobile) is available 24 hours a day. You may make multiple payments during the month to your account.

Is the information stored within MyAccount confidential?

Yes.  My Account is confidential and secured.

If I enroll in MyAccount, will I still receive a paper copy of my bill?

Yes. Unless you choose to enroll in our Paperless Billing program or Prepaid Billing program you will continue to receive a paper bill each month.

If I enroll in MyAccount, do I have to pay by the website or app every month?

No, you can also pay using any of our available payment methods.


Mail
North Little Rock Electric Department
P.O. Box 936
North Little Rock, Arkansas 72115


Phone
501-975-8888

Can I manage and make payments on multiple accounts within MyAccount?

Yes.  On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information. 


On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.

You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.