North Little Rock Electric is excited to add chat to our website! You may have noticed a chat now button on your screen recently. Clicking the button will take you to our new chat experience. Using chat will give our customers another option to reach our customer service representatives and put assistance at their fingertips.
How can chat help me?
Our chat service will provide the customer with the same quality experience you would expect when calling our phone line. You don’t have to worry about speaking to a robot as you will be connected live to one of our customer service representatives. When using chat, customers will be able to:
- Find out current balance information by just entering your account information
- Update Contact Information
- Request payment extensions
- Discuss your account with our customer service representatives without having to call in
We hope that chat will help our customers receive the answers they need quickly and effectively.
Frequently Asked Questions
When can I use chat?
Chat is open for use during our normal business hours, Monday through Friday from 8:00am – 4:30pm (excluding holidays).
Where can I find chat?
Customers will find the live chat button at the bottom of the screen on their selected device while browsing our website. Simply click the button and you can begin chatting!
Can I use chat even if I don’t have an account?
Yes, you will be able to use chat without an account.
How can I see my account balance in chat?
If we detect that you have an account after putting in your details, the chat will automatically display your current account balance and a link to pay it.
Is there anything that I can't do over chat?
We do not start service over chat. We request that you start service using our website.