We Know The Moment You Do!
North Little Rock Electric’s Outage Management System alerts our dispatchers within moments of a customer’s outage. Using state-of-the-art monitoring software and smart meters, most outages are reported automatically, helping reduce the need for customers to report their loss of power.
During an outage, just visit our Outage Map and you will see all the current customers without power. The Outage Map also lists all streets affected by the outage as well as the current duration of that outage.
Still Need to Report an Outage?
My Account
Even with our smart meter technology that allows us to know the moment you lose power, some customers still prefer to report their outage to us. No problem!! We have now made it easier to report outages through NLR Electric’s My Account.
Mobile App:
PC/Desktop users:
Log-in to My Account
Telephone Outage System
We understand some of our customers may still want to call and report their outage. No problem, just call 1-501-975-8888 (Press 1) for our Automated Outage System.
Outage Texting
How do I get started?
Outage Texting is a free service provided to all customers (Message and Data Rates May Apply). You may have noticed recently that we have been pushing for our customers to update their phone numbers tied to their accounts. We will automatically enroll all North Little Rock Electric Customers into our Outage Texting service before we launch. To ensure you get these updates, it is important to keep your phone number tied to your account as up-to-date as possible.
Opting In/Out
To opt out of NLR Electric Outage Texting, please text STOP or QUIT to 501-975-8888.
If you decide down the road to rejoin Outage Texting, just text NLRED to 501-975-8888.
How Does It Work?
When an outage occurs, your meter will stop reporting information to North Little Rock Electric. An automated text will be sent to our customers minutes after the outage, making them aware that we are aware and preparing to act. Customers will be able to get the latest information on the outage by replying STATUS. Shortly after your power is restored, you will receive a message indicating that the outage has been resolved. You may not receive a text instantly, as we verify the outage/restore information is correct before we pass it along.
There may be instances where we are unable to automatically detect the outage. In this situation, you can quickly report the outage to our system by texting OUT.
Update Your Account Number
If you still need to update your phone number, please use the link below!
Outage Texting FAQs
Browse our Outage Texting FAQs to find answers to commonly asked questions!
Outage Form
How NLRED Restores Power
When an outage occurs, our top priority is to restore your power quickly and safely. NLRED mobilizes all available crews and equipment, and will ask for assistance from other utilities in our mutual assistance program and hire outside contractors if necessary.
During the restoration of electrical equipment due to storm damage, NLRED works to restore power to equipment that feeds the largest number of customers first and continues until all customers have power. This could include high-voltage lines (1) and structures, substations (2) or switch station equipment. After this damage is repaired, we work to restore the greatest number of customers, keeping safety in mind, repairing main feeders/circuits in communities (3), neighborhood lateral lines (4), and then work to restore individual customer’s transformers and service lines (5).
1. High voltage transmission lines – delivers power from the power plants to the substations.
2. NLRED Substation/switch equipment – transforms the electrical voltage so it can be routed to the main distribution lines/circuits.
3. Main feeder lines/circuits – delivers power to large subdivisions and large businesses.
4. Lateral lines – neighborhoods and streets are served with lateral power lines feeding off the main circuit which are protected with a fuse. These lateral power lines are usually located in the rear easements of the subdivisions. If there is a fault on your lateral it will blow the fuse causing an outage to your home but protecting the electric lines of the neighbors across and/or down the street.
5. Transformers/service lines – delivers power to individual customer locations either overhead or underground. All customers are served by transformers that are also protected by a fuse link. If your transformer fuse detects a fault and blows it only affects your home and 4 or 5 of your neighbors.
More Questions?
Visit our Outage FAQ for answers to more of your questions! Just click the link below.