Welcome to the “NEW” My Account!!

 What important changes can you expect with the launch of our NEW My Account?

● New account number: Use your new account number to register for My Account. You can find your new account number on your new bill.  You can also use your old account number.

● Re-register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your daily and hourly energy usage.

● Update your online payment options: Once you register for your online account, you will need to update your payment options.

On the go and in control. Now you can manage your account like never before!

NLR Electric’s My Account has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.

As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your usage is trending over time, which will allow you to take steps to lower your bill.

Making payments through My Account is fast and easy. The first time you make a payment, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.

You’ll also be able to see important notices with My Account. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.

Reporting a outage is a snap with the My Account mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can even view our Outage Map to keep up with our restoration process during outages.

NLR Electric’s My Account Key Features:

  • Free Mobile App (Android or iOS)
  • No fees to pay your bill online
  • Provides 24-hour access to account
  • Sends an e-mail notification when a new electric bill is generated
  • Allows you to pay electronically using Visa, MasterCard, American Express or Discover card or an electronic check transaction
  • Displays posting of payments in real time
  • Provides current and historical billing information and payment history
  • Outlines energy usage in graphs
  • Allows you to enroll in Paperless Billing
  • Lets those with multiple accounts pay with a single payment

Frequently Asked Questions

Where can I find my new account number?

You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from My Account about your monthly bill being ready to pay online, your account number is provided in that email. You can also contact us at 501-975-8888 or custserv@nlr.ar.gov for assistance.

How do I sign up for My Account (Web)?

To register, log-in to My Account and enter your new account number (you can also use your old account number), the name on the account and an email address. If your registration is successful, you will receive an email with a link to verify your account and set your new password.

If you are having trouble finding your account number, your account number by contacting us at 501-975-8888 or custserv@nlr.ar.gov

How do I download the app and sign up for My Account? (Mobile)

Visit the Apple App Store or Google Play on your phone or tablet and search for “NLR Electric.”  Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

Customers can sign up for My Account via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for My Account.

  • Customers will need to have their account number on hand before starting this process. 
  • After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.

If your registration is successful, you will receive an email with a link to verify your account and set your new password.

What is the difference between the My Account web portal and mobile app?

Both platforms are part of North Little Rock Electric’s online account management system for our customers. 
Both the web version and free mobile app allow customers to securely access their account information, view bills and payment history, make payments,manage notifications, update their stored payment methods, change their personal information, view energy use, report outages, and so much more. 

How do I sign-out of the mobile app?

For iOS

  • Click on the “More” button (three dots) located at on the bottom right of the screen
  • Click “Settings”
  • Click “Sign-Out” located at the top right of the screen

 

For Android

  • Click on the Menu button (three lines) located at the top left of the screen
  • Click “Settings”
  • Scroll down and click either “Sign-Out” or enable “Auto Sign-Out”

I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?

No, you do not need to sign up, it is provided as an option for your convenience. If you do not sign up for paperless billing in My Account, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, all of those members who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again. 
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Customers who participate in paperless billing do not receive a copy of their bill in the mail. 

On the Website:

  • Log-in to My Account
  • Click on My Profile
  • Click on Update My Paperless Settings
  • You can then choose your preference by selecting On or Off for paperless billing

 

On the App:

  • Select Settings
  • Select Paperless Bill Settings
  • Then, you can select On or Off for paperless billing

How do I set up my text and email for notifications?

Want information on paperless billing and usage updates straight to your email or through SMS? Use My Account to update your notifications preferences.

  • Log in to My Account
  • Click on “Notifications”
  • Click Manage Contacts to add or change email address and phone numbers
  • Add email address or phone number
  • Enter verification code to activate
  • Click on Manage Notifications to update/change SMS and email alerts

*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.
Once you have your text and/or email addresses set up, do the following:

  • Click Notifications
  • Manage Notifications
  • Billing or Service or Usage
  • Select Text Message and/or E-mail options

How do I sign up for, update/delete billing, and usage notifications?

  • Log in to My Account
  • Click Notifications
  • Manage Notifications
  • Billing or Service or Usage
  • Select Text Message and/or E-mail options

What is Auto Pay and do I need to sign up for it?

Auto Pay is a convenient option to pay your bill each month. 

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize North Little Rock Electric to withdraw funds from your selected account to pay your monthly bill on the due date.
No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.

IF YOU MAIL PAYMENTS: Please use the NEW payment coupon included on your (August 2020 and after) bill and mail to:

North Little Rock Electric
PO Box 936
North Little Rock, AR 72115

IF YOU SCHEDULE PAYMENTS THROUGH YOUR BANK: Please use the new account number and North Little Rock Electric payment address listed on your bill (August 2020 forward).

How do I sign up for Auto Pay?

First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay. 

On the Website:

  • Log-in to My Account
  • Click on Billing & Payments
  • Click on Auto Pay Program on the sidebar
  • Click on Sign Up for Auto Pay
  • Accept the Terms and Conditions then follow the instructions

 

On the App:

  • Select Pay My Bill
  • Select Auto Pay Program
  • Follow the instructions above.

How do I set up stored payment methods, such as a credit card?

You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your bill. 

On the Website:

  • Log-in to My Account
  • Click My Profile
  • Click on Manage My Stored Payment Accounts
  • Follow the instructions to provide a bank account or card information.
  • You can add multiple bank accounts and cards under your stored payment accounts

 

On the App:

  • Select Pay My Bill
  • Select Stored Payment Accounts
  • Select Add a Payment Method
  • Select which type of card or bank account information you will provide
  • Follow the instructions to provide a bank account or card information

Do I have to use My Account to pay my bill?

No. You can take advantage of all the features of My Account or you can continue to pay your bill as you currently do. 

Why did you make all these changes? Who is paying for all these changes? Should I expect a rate increase now?

As North Little Rock Electric continues to grow, so does the need for better information availability to our customers. These enhancements are ways we can provide a higher level of member satisfaction for the majority of our customers.
All of these changes are within the normal operating budget of the Department. There will not be a rate increase with regards to these changes.

How can I view my energy use?

You can view your energy use on the website and app. 

On the Website:

  • Log-in to My Account
  • Click My Usage
  • Select My Usage
  • then select Usage Explorer

 

On the App:

  • Select the Energy Use icon to view your energy use.

How current is the account information in the app or website?

The information you see in My Account is shown in real-time. 
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

How do I avoid being scammed by another party when being asked about My Account and my new account number?

Major projects often provide scammers with opportunities to steal your personal information. 

Please know that throughout this communication process, we will never call or email you to ask you directly for credit card numbers, bank account routing numbers or any other type of personal information.  However, you will receive an email asking you to register at https://nlrelectric.com/my-account.

If you do receive such communication you suspect is a scam, please report it to us at custserv@nlr.ar.gov or call us at 501-975-8888.

What if I don’t have an e-mail address?

Our payment system requires an e-mail address for proper identification and processing. If you don’t have an e-mail address, consider choosing a free e-mail service.

Is the mobile app secure?

Yes.  All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Which web browser can I use?

Any web browser of your choosing will work for My Account. Examples include: Internet Explorer, Netscape, Mozilla, etc.

Is there a charge for using My Account?

No, the service is free.

My e-mail address has changed since I first registered for My Account?

What do I do?

  • Log-in to My Account with your old address
  • Click, “My Profile” tab at the top
  • Provide the necessary information to make your change.

I’ve lost my password. How do I retrieve it?

  • Log-in to My Account
  • Click “Can’t access your account?”
  • Enter your account number, name and e-mail address, and your password will be sent to your e-mail address.

What brand of credit cards do you accept?

We accept Visa, MasterCard, American Express, and Discover credit and debit cards or electronic checks for bill payments.

When can I pay my electric bill using My Account?

Our My Account payment site (web and mobile) is available 24 hours a day. You may make multiple payments during the month to your account.

When will my payment get posted to my account?

Most payments are posted immediately to your account. Occasional delays may occur due to maintenance.

Is my online electric bill, account information and payment information confidential?

Yes.  My Account is confidential and secured.

If I enroll in My Account, will I still receive a paper copy of my bill?

Yes. Unless you choose to enroll in our Paperless Billing program or Prepaid Billing program (Coming Soon) you will continue to receive a paper bill each month.

If I enroll in My Account, do I have to pay by the website or app every month?

No.  You still can pay your bill through other available options. Payments may be brought to our Drive-Thru or mailed using the envelope included with your bill. You also can pay your bill by telephone.

Drive-Thru
120 Main Street
North Little Rock,
Arkansas 72114

Mail
North Little Rock Electric Department
P.O. Box 936
North Little Rock, Arkansas 72115

Phone
(501) 975-8889

I don't understand my bill.

We understand that sometimes bills can be complicated and overwhelming.  We have a dedicated Understanding My Bill page that contains a more detailed description of our full page bill.

What if I have a question that is not listed here?

Please let us know. Call us at 501-975-8888 or email us at custserv@nlr.ar.gov

Can I manage and make payments on multiple accounts with My Account?

Yes.  On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information. 

On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.

You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

For more information or questions about our NEW My Account, call 501-975-8888 or email custserv@nlr.ar.gov.