2016-03-31 MY ACCOUNT - UPGRADE DOWNTIMEb
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New user? Register for a new account.

Pay, view, or analyze your electric bill with easy to use online tools.

North Little Rock Electric’s “My Account” – the online account access and bill payment tool – lets customers like you view and pay bills at your convenience, 24 hours a day, seven days a week, either on the phone or online.

*Supported browsers: Internet Explorer (11 or above), Firefox (3 or above) and Google Chrome

 

Watch the video below for a brief overview

My Account User Guide.

Learn how to login to your account and find useful information about your electric bill.

My Account Online Access

First Time Users:

To register for My Account, please follow these instructions:

  • Go to website www.nlrelectric.com/my-account/
  • Select new user registration option
  • Create a New Username and Password
  • You will receive a My Account activation email
  • Click on link to activate My Account

Already an eAccount user:

If you are already signed up for eAccount, you can follow the link for a Registered eAccount User. www.nlrelectric.com/my-account/

Returning Users:

Go to the tab for My Account at the top of the www.nlrelectric.com. Enter Username and Password to access your account

Forgot Your Password/Username:

  • Go to website www.nlrelectric.com/my-account/
  • Click link by Forgot Password or Forgot Username
  • Enter the email address established during the My Account registration
  • Answer the security question you established during registration

You will receive an email with your username or instructions on how to reset your password

MyAccountLogin

MyAccountRegistrationForm

 

questionIf you are unsure of the required info, place your mouse cursor over the question mark icon and it will provide detailed instructions.

 

 

Home Screen

Dashboard:

The first option that appears in the My Account navigation menu is the Dashboard. The Dashboard provides a summary of your electric account and is the default landing page. Found immediately on the Dashboard screen, the My Usage tool is a graphic display of the past 30 days of your consumption as recorded by your smart meter. Each day is represented by a vertical bar on a graph. The color-coded segments of each bar indicate the rate per kWh applied to the specific usage period.

 

dashboard

Also part of the landing page is the My Progress tool that gives you a quick snapshot of your usage profile for the current billing period. It displays three bars:

  • Usage for this month to date
  • Electric usage for last month to date
  • Projected electric usage for this month

progress

My Account Tools

My Account Tools

My Account Tools appear in the upper right-hand corner of each My Account Screen as icons.

myaccounttools

 

home Home – Takes you back to the Home page

 

settingsSettings – You can easily manage your My Account settings and configure various aspects of your user experience.

 

  • Online Account – Change email contact and security settings.
  • View Settings – Change tables and graph views.
  • Account Information – Change your online account data.
  • Service Details – View details of your service.
  • Billing/Payment Option – Subscribe to e-billing, set up auto-draft payments.

billing

  • Usage notifications setting – Monitor your usage and receive alerts when you have reached a threshold.
  • Preferred notifications method – Choose how you would like to receive messages; on your web account, email, text (SMS), or by phone.
    • Green notifications are general information.
    • Orange notifications are issued by My Account when your consumption exceeds your defined threshold.
    • Red notifications are issued to announce emergencies such as service interruptions.
  • Adding account users – enable household members to access consumption data, notifications and involve them in your household’s overall conservation efforts.

 

help Help – Helpful information library

 

logout Logout – Exit My Account

 

 

Link Multiple Accounts

 

Reports

Reports:

My Account provides a detailed profile of your household electric consumption. You can refer to the Reports tool for information about your usage. The tool can be configured to display data on a daily, weekly, and monthly basis. You can dig a little deeper by overlaying monthly averages and weather patterns as it relates to previous months and years. Finally, you can use the consumption reports to download usage data to your computer in graphic or spreadsheet formats. Below is a list of reports available under this tab.

reports

Library

Library Information:

The Library Information is where North Little Rock Electric provides articles on topics like smart metering, energy efficiency, and information about how to maximize your usage on My Account.

library

Paperless Billing

Paperless Billing:

This is an option to sign up to receive an email when your bill is generated and posted to your account, giving you the total bill amount and the due date. You have the option to continue to receive your bill via the US Postal Service or to discontinue.

library

One-time Payments

Pay My Bill:

The Pay My Bill tool on My Account has an option for one-time payments. This option is for customers who need to make immediate payment. A modest convenience fee for using this one-time payment service will be charged to your checking or credit card account in addition to the amount of your utility payment.

library

Auto-draft Payments

settings Settings – To use the Auto-draft payment option for monthly debits at no cost, go to Setting within the My Account Tools and scroll to Billing Information.

 

billing

Please NOTE: Some banks offer free on-line payment services for their customers; you may want to explore this option with your bank.