Coming January 2027
We’re excited to share that North Little Rock Electric is preparing to launch a brand‑new customer experience in January 2027. This upgrade will bring easier ways to manage your account, make payments, and stay informed about your electric service.
Where are we at?
Our original goal was to launch in mid‑2026, but delays with our software provider and data‑mapping vendor pushed the timeline back. We’ve faced several unexpected road bumps and challenges during this process. While this conversion has taken longer than planned, it was important to make sure everything was done right. We’re now back on track and moving confidently toward our January 2027 launch.
NEW! NEW! NEW!
Previously, we mentioned that several new aspects were coming to the customer side of our software. Today, we can go a bit more into the changes that are coming in January. Here are several highlights that we would like to share with you:
- A new customer portal and app with a clean dashboard that puts your billing, monthly/daily usage, and outage information all in one place. You’ll also be able to report outages directly through your account.
- InvoiceCloud, our new payment processor, will make paying your bill easier and more secure. You can store payment information, make one‑time payments, set up autopay, and receive helpful reminders.
- We are adding new ways to pay your electric bill! You can use popular payment methods like Apple Pay, Google Pay, Venmo, & PayPal. In addition to these payment methods, you will be able to officially use CheckFree Pay to make payments in addition to MoneyGram. These payments will apply to your account without delay.
- A brand-new kiosk will be installed in our City Services Building (700 W. 29th Street, NLR). This new kiosk will allow customers to pay with checks without needing to type the information in themselves. The new machine will have a slot that will take the check and process that information with you. Customers will also be able to tap to pay when making payments.
- Redesigned bills that make important information easier to understand. Each bill will include a scannable barcode to speed up payments at the kiosk.
- We are setting up our system to automatically pull up your account when you call into our customer service. This should help us provide you with service much more quickly when it comes to your Customer Service needs.
Growing Pains & Changes in the New System
With these new changes coming to our customer experience, we ask for your patience and understanding. There will be some growing pains that will appear as we shift into the new system.
- We were unable to keep your account numbers the same. Account numbers will be changing due to the requirements.
- Credit Cards were unable to be transferred to our new system. Your payment information will need to be updated in our system.
- You will need to sign up for our new customer portal and download the new North Little Rock Electric App.
We apologize for any inconvenience that may come about from making the change to the new system. We know these changes take a little extra effort, and we appreciate your patience. Our goal is to make the transition as seamless as possible. Our staff believes that the changes to the system will allow us to serve you better in the years to come.
It’s time to train
North Little Rock Electric staff are working daily on putting the necessary touches on the software so that we can ensure that it is ready for our customers. We plan on beginning our training this fall so that we are ready on day 1 for the switch. As we are pushing towards January 1, we will be passing more information to you so that you’re ready for our system as well. Be sure to check back for more updates in the future.
Visit our Conversion FAQs
Use the button below to visit our System Conversion FAQs.