Appendix A: Glossary
The following expressions when used in these General Service Rules & Regulations, in Rate Schedules, and in Service Agreements shall, unless otherwise indicated, have the meanings given below (other technical terms may be defined in the NLRED Electric Service Standards):
Account means the record of information held by NLRED related to a Customer.
City Attorney means the duly elected City Attorney for the City of North Little Rock or such attorney as may be appointed or employed to represent NLRED.
City Council means the group of persons elected to govern the activities of the City of North Little Rock, including NLRED, and to act as the regulating authority over NLRED.
Customer means a person, business or other entity who lawfully receives electric service from NLRED.
- Residential Customer means a person who receives electric service from NLRED at a permanent dwelling, or an authorized accessory building to a permanent dwelling, for one or more persons to live as a single, nonprofit housekeeping unit, and such incidental purposes as may be lawfully conducted.
- Commercial Customer and Industrial Customer mean a person or business who receives electric service from NLRED for non-residential use.
Customer’s Installation means all wiring, appliances, and apparatus of any kind or nature connected to the NLRED distribution system on the Customer’s side of the Point of Delivery (except NLRED ‘s meter).
Deposit means cash, or other acceptable security, provided by the Customer to assure future payment as further described in these Rules and Regulations.
Elderly Customer means any residential customer aged 65 or older.
Electric Service Standards means the set of regulation adopted by the North Little Rock City Council through the approval of Ordinance No. 8738, as may be amended from time to time, or such ordinance intended to supersede Ordinance No. 8738. The NLRED Electric Service Standards can be found on our website at www.nlrelectric.com or you can request a copy by email at nlredengineering@nlr.ar.gov.
General Manager means the person appointed by the Mayor to direct and supervise all operations of NLRED.
Handicapped Customer means a Customer who is certified to: (1) have a physical or mental impairment that substantially limits one or more major life activities, (2) have a history or record of such an impairment, or (3) be perceived by others as having such an
impairment. Certification shall be provided by Physician, Licensed Psychologist, the US Veterans Administration, the Social Security Administration, the Arkansas Department of Human Services, the Arkansas State Hospital, or a licensed mental health center.
Letter of Credit means a document, typically from a bank, on behalf of a Commercial or Industrial Customer, assuring that NLRED will receive payment up to the amount of the letter of credit. An acceptable Letter of Credit may be used as a Deposit.
Mayor means the duly elected Mayor of the City of North Little Rock, or such person as may be designated by appointment or delegation to act in place of the Mayor of North Little Rock.
Meter means the device or devices constituting the complete installation needed to measure the electricity supplied to any individual Customer at a single point of delivery.
Notice means a documented communication delivered: (1) in person; (2) through regular mail to the last known address: or (3) through such other method as may be agreed.
Point of Delivery (or Delivery Point) means the physical location at which electricity is provided for Customer use.
Rate means the amount charged to a Customer by NLRED for electricity according to the applicable tariff approved by the NLR City Council.
Surety Bond means a promise by a surety or guarantor to pay NLRED a certain amount if a Customer fails to meet some obligation owed to NLRED.