Section 3 Signing Up For Electric Service
3.1 Application for Service
A Customer may apply for service by contacting:
North Little Rock Customer Service (Revised Address and Website 12-1-2023)
501-975-8888
www.nlrelectric.com
Separate from the Department’s rate classifications, there are 3 basic classifications of services and each class has a different procedure for applying and receiving service. They are as follows:
- Existing Residential Service
- New Residential Service or Residential Overhead Service to Underground Conversion
- New Commercial or Industrial Service or Service Retrofit
The following sections will summarize the services and each associated procedure. Please refer to the Department’s Customer Service Policies and Procedures for the specific rules and guidelines for setting up an account and receiving service.
(Note: No service can be provided until a written agreement for service has been signed and appropriated deposits made at North Little Rock Electric Customer Service)
3.2 Pre-Installation Information
The Department can expedite service connection and minimize cost to both the Customer and the Department if the Customer consults the Department before the design phase of the installation has begun. Architects, Builders, Contractors, Developers, Engineers, Electricians, or Owners are urged to consult the Department for information regarding the availability and type of service, and location of the service drop, service entrance, and meter.
The Department is not responsible for the cost of replacing any facilities that do not meet the requirements for service.
Connection to the Department’s electric system is not available prior to approval of facilities. The approval process will include the review of a Final Plot of the property requiring service, review of a completed load sheet describing the service needed, acquisition of permits, and/or inspection by the authorities having jurisdiction. The design of an electric service by the Department will not begin until all of the above items have been submitted and approved.
3.3 Existing Residential Service
An existing residential service can be connected to an existing home if the following conditions are met:
- The service has not been disconnected for a period of greater than 6 months prior to the application of service.
- In this case an electrical inspection will need to be performed
- Once the inspection has been completed and the service has been approved, the Customer can apply for service.
- The service currently resides within the NLRED service territory
- Previous occupants, tenants, and owners have cancelled and finalized their previous service to this location
- The specific premise record has already been established in the NLR Electric Customer Information System Database
New customers applying for electric services must make application and sign a contract with North Little Rock Electric. The new customer must comply with all departmental policies with regard to electric service. The new customer must provide proper identification and other required information at the time of application and contract are requested or service will not be furnished.
North Little Rock Electric Customer Service (Revised Address and Website 12-1-2023)
501-975-8888
nlrelectric.com
Billing options may be setup at the time of the application.
3.4 New Residential Service or Residential Overhead Service to Underground Conversion
The Customer must furnish the following information to NLRED for any new service, or alterations to existing service, desired by the Customer:
- Exact location(s) of premises, including street address if available, where service is desired.
- Type of service (including service voltage), equipment rating, and amount of electrical load to be installed.
- Total motor load (to include size(s) of largest motor(s), starting current(s), NEMA letter or code).
- General characteristics of equipment to be driven by motors.
- Date new electric service or alterations to existing service is needed.
- Desired point of delivery or service entrance location.
- Billing address and name. (Sketch may be required.)
- Two forms of personal identification.
Upon receipt of the above information, the Department will advise the Customer as promptly as possible concerning installation or modification of the Customer’s electric service.
It shall be the responsibility of the Customer to install and maintain the Customer’s wiring and electrical equipment within or on the premises, in accordance with building and wiring codes, laws and local ordinances. The Department reserves the right to refuse to connect its service if the Customer’s installation does not meet the requirements set out in this document as well as the Underground Residential Construction and Service Standards. The Underground Residential Construction and Service Standards can be found on our website at www.nlrelectric.com or you can request a copy by email at nlred-engineering@nlr.ar.gov.
The Department will not be responsible, in any way, for any defect in the Customer’s wiring, equipment, or for damages that may result from such defects. (Note: The Department may refuse service for other than technical reasons.)
The Department (or the Department’s contractor) shall make the connection at the point of delivery. In special cases the Department may authorize the Customer’s contractor to make this connection. This authorization must be obtained before any connections are made directly to the electric system. This requirement, however, does not preclude the Customer’s contractor or electrician from installing meter bases, metering transformers, or other equipment when furnished by the Department.
3.5 New Commercial or Industrial Service or Service Retrofit
Because of the complexity of Commercial and Industrial service extensions, a dedicated customer service representative will be assigned to every new Customer to guide them through the application process. This representative can be reached at: (501) 975-8888.
The application process is as follows:
- Completion and Submittal of a Commercial Customer Application
- The following items will need to be submitted along with this Application:
- Proof of Ownership or Lease Agreement of the Property
- Business License
- Federal ID number of the company or a Social Security Number of the company’s owner
- A Photo ID of the person requesting the service
- Deposit assessed upon submittal of a Load Sheet
- The following items will need to be submitted along with this Application:
- These items need to be completed online at www.nlrelectric.com
(Revised Application Submission 12-1-2023)
- Completion and Submittal of a Load Sheet to the NLRED Engineering Department. To request a Load Sheet, please email nlred-engineering@nlr.ar.gov.
- The Following items will be based on this information:
- Customer Deposit
- Customer Rate Schedule
- Design of the Customer’s Service
- For these reasons, it is PARAMOUNT that the load sheet be filled out as soon as possible and as accurately as possible.
- This sheet needs to be mailed or emailed to:
North Little Rock Electric
ATTN: Engieering
1400 West Maryland Ave
North Little Rock, AR 72120
- Once this has been reviewed a NLRED Engineer may contact the customer directly to address any issues that may come up in regard to the load sheet and/or the location of the desired service.
- A Department Engineer will be assigned to each service order and will remain on the order until service has been extended or constructed It shall be the responsibility of the Customer to install and maintain the Customer’s wiring and electrical equipment within or on the premises, in accordance with building and wiring codes, laws and local ordinances which are in effect.
The Department reserves the right to refuse to connect its service if the Customer’s installation does not meet the requirements set out in this document. The Department will not be responsible, in any way, for any defect in the Customer’s wiring, equipment, or for damages that may result from such defects. (Note: The Department may refuse service for other than technical reasons.)
The Department (or the Department’s contractor) shall make the connection at the point of delivery. In special cases the Department may authorize the Customer’s contractor to make this connection. This authorization must be obtained before any connections are made directly to the electric system. This requirement, however, does not preclude the Customer’s contractor or electrician from installing meter bases, metering transformers, or other equipment when furnished by the Department.