II. Suspending and Terminating Service
A. Suspension of Service by Customer
A customer may suspend service for up to 120 days by notifying Customer Service at least one business day prior to suspension on forms available from Customer Service. Suspension of service will stop the accumulation of charges and fees based on the consumption of electricity, but will not stop the accumulation of monthly service charges, and other fees based on interconnection with the NLRED system.
B. Termination of Service by Customer
A customer may terminate service by notifying Customer Service at least one business day prior to termination. The customer will remain financially liable for all charges until actual termination occurs. After termination, the customer will be entitled to receive any overpayment made to NLRED. The overpayment will be mailed to the customer within 60 days of termination. In the event that the check is returned, NLRED will submit all information to Arkansas Treasure Hunt managed by the Arkansas State Treasurer.
C. Suspension of Service by NLRED
NLRED may suspend a customer’s service for the following reasons:
- Failure to timely pay for electric service.
- Fraud, misrepresentation, theft of electricity or error when establishing service.
- Failure to comply with customer obligations related to service, including:
- a. Failure to comply with rules and regulations,
- b. Failure to timely pay a required deposit,
- c. Failure to adhere to payment extension,
- d. Failure to adhere to terms and conditions of a customer agreement, or
- e. Electrical code violations.
- Denial of access to service location; including:
- a. Physical barriers, or
- b. Threats to agents or employees.
- Reducing power quality of other customers.
NLRED will send notice to Customers of the intent to suspend service at least seven (7) days prior to suspension of service, using a method that is reasonably calculated to be received by the Customer. NLRED shall not reconnect a suspended Customer until the Customer corrects the basis of suspension and pays such fees or costs associated with reconnection. NLRED will not suspend registered Elderly or Handicapped Customers when the temperature is projected to be 96 degrees. NLRED will not suspend any residential Customers when the temperature is projected to be 32 degrees or lower.
D. Termination of Account by NLRED
NLRED may involuntarily terminate a Customer’s account for the following reasons:
- Failure to resolve a suspended account within ten (10) business days.
- The customer’s service location improperly receives electricity from another service location, through a stolen meter, by bypassing the meter or by other improper or illegal means.
- Any condition exists that causes the electric service to be unsafe for people, property or the distribution system.
- Proper authority has rendered a final decision directing the termination of electric service in order to prevent or abate a public nuisance, or otherwise cause compliance with the law.