PAY AS YOU GO!!! The NLR Electric Prepaid program offers residential (and some commercial customers) the ability to have greater control of their account management. Under the program, customers prepay for service and may avoid paying security deposits. However, the customer is subject to immediate disconnection if account reaches or falls below a zero balance.
If disconnected, restoration of electric service will usually occur within minutes after an adequate payment has been made and confirmed. Enrolling in Prepaid is free, and rates for usage are the same as postpaid accounts.
Frequently Asked Questions
Who qualifies for Prepaid?
Most residential and some commercial accounts* are able to enroll in Prepaid.
*Net metering accounts or 320 amp services are not eligible for Prepaid.
What are the benefits of enrolling?
More payment flexibility – pay in advance how much and how often as is convenient.
No due dates.
No shut-off notices.
No penalties for paying late.
No fees for reconnecting service.
No security deposits.**
** Security deposits on existing accounts are credited to your account. This credit is used to pay for any usage up to the current date. Any remaining credit can be left on the account and used for future power purchases. Please note that you may have to repay an existing security deposit if you return to the postpaid billing option. Security deposits related to meter tampering still will apply to Prepaid accounts.
What if I owe money?
Any remaining balance due on your account can be set up in a Prepaid arrangement. The balance is paid using 50% of future payments to your account. This means 50% of all payments go to pay your prepaid arrangement, and the other 50% go toward your Prepaid credit for future power purchases. After your Prepaid arrangement is paid back in full, 100% of all payments go toward your future power purchase.
How much do I need to get started?
Customers must pay an initial minimum credit of $50 that will be used to fund the account. There after the minimum credit payment will be $25.
What if my service is disconnected?
Accounts that are disconnected for non-payment are still eligible to enroll in Prepaid and are not charged the reconnect fee. Deposits are refunded and credited to your account. The remaining credit is used for future purchase of power, or any remaining balance due can be set up on a Prepaid arrangement. However, a $50 credit is required to start Prepaid.
How do I keep track of my Prepaid credit?
Credits are adjusted through a daily billing. The billing rates and fees are the same as postpaid accounts. NLR Electric helps you track your credit with notifications by e-mail, text or phone calls when your balance falls below $25. If your account no longer has a credit balance, your service is disconnected until you make a payment.
How do I make payments?
App: NLR Electric’s online bill payment system.
Drive-thru: 120 Main Street
Accepted payments: Cash, credit and debit. No checks.
If using the above methods, payments normally are credited to your account within 30 minutes. Extenuating circumstances may delay reconnection on payments made after 4:30 p.m.
Payments are accepted through the mail or by using a third-party payment site. However, these payments may take several days to be received and posted to your account.
Please note that a minimum payment of $25 is required.
How do I sign up?
Complete the webform below or contact Customer Service at 501-975-8888.
Who do I contact if I have further questions?
Call 501-975-8888 during regular business hours to speak with Customer Service.