Protect your Personal Information. NLRED will never ask for personal information over the phone.

The North Little Rock Electric Department (NLRED) urges customers to be aware of a scam being conducted in the area.

The scam is carried out by someone contacting NLRED customers by phone and pretending to represent NLRED Disconnection Services. Two techniques are being used. The first one has a scammer threatening to shut off the electric power unless the customer pays a past-due bill immediately over the phone. The second has the scammer telling the customer that their utility payment has been returned and another payment must be made immediately at a payment facility.  The scammer is very well-versed in past-due collection techniques and sounds very convincing.

NLRED customer service representatives will never call a customer and ask for financial information over the telephone.

Customers who believe they are a victim of this scam can notify the proper authorities, such as the local police. If you believe your North Little Rock Electric account has been affected, please call 501-975-8888 to speak with a customer service representative.

More information can be found at nlrelectric.com, on the department’s Facebook page at http://www.facebook.com/NLRElectric or by following on Twitter @NLRElectric.