
Payment Options
All of our payment options offer no fees! We recommend paying through the website, mobile app, phone, or MoneyGram if you need the funds to be immediately applied to your account balance. Using the mail option will require extra time to allow for delivery.
Website
View and pay your electric bills online at your convenience, 24 hours a day, seven days a week, with NLR Electric’s My Account.
Mobile App
NLR Electric’s My Account is now available for mobile devices and tablets. With one click, you can now access your North Little Rock Electric account anytime, anywhere.
Phone
Call 501-975-8888
You can pay your bill 24 Hours a day over the phone using your checking account, debit card, or credit card.
MoneyGram
NLR Electric has partnered with MoneyGram to increase the number of locations and hours of operation available for you to pay your electric bill. There is no fee for using this service for paying your NLR Electric bill.
Here’s how to pay with MoneyGram:
- Find a MoneyGram location that accepts bill payments, such as Walmart.
- Bring the following:
- Enough cash for the electric bill
- NLR Electric account number
- Receive Code: 19020 will display as North Little Rock Electric Department
We still accept checks and money orders sent through the United States Postal Service. Just remember, if you are needing to make a payment by a certain date, please allow for the extra delivery time.
North Little Rock Electric Department
P.O. Box 936
North Little Rock, Arkansas 72115
Kiosk
Payments can be made through our kiosk at the North Little Rock City Services building from 8:00 am to 4:30 pm, Monday – Friday (excluding holidays and inclement weather).
North Little Rock City Services
700 W 29th St
North Little Rock, Arkansas 72114
Notice on Third-Party Payments
Third-party payment services can pay your bill, but it’s better to pay at the source with no fees! When using these options, money is sent to the third party and forwarded to NLR Electric. These services usually come with fees and processing times that can make a difference in when your payment is received. Third-party payment methods will result in delayed payments and delayed reconnections.
Fees
- $2.90 – Credit check
- $100 to $300 – Deposits are based off Credit Check for NEW customers and Credit History with NLRED for PREVIOUS customers.
- $25 – Customer error account setup (requesting wrong service address)
- $25 – Reversal of final account
- $25 – Reconnect of service after disconnection
- $50 – After hours reconnect
- $25 – Meter inspection
- $75 – Meter Test Fee
- $75 – Manual meter reading
- $300 – Use of unauthorized meter
- $100 – Cut meter seal
- $100 – Usage from illegal restoration
- $500 – Bypass/tampering
Payment and Billing Resources
Prepaid Billing
PAY AS YOU GO!!! The NLR Electric Prepaid program offers residential (and some commercial customers) the ability to have greater control of their account management. Under the program, customers prepay for service and may avoid paying security deposits. However, the customer is subject to immediate disconnection if account reaches or falls below a zero balance.
If disconnected, restoration of electric service will usually occur within minutes after an adequate payment has been made and confirmed. Enrolling in Prepaid is free, and rates for usage are the same as postpaid accounts.
Prepaid customers can make payments with cash, credit/debit, and MoneyGram. No checks. CheckFree payments are NOT allowed to immediately reconnect the account and may take 3-7 days to process.
Auto Pay
Auto Pay is a convenient option to pay your bill each month that allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize North Little Rock Electric to withdraw funds from your selected account to pay your monthly bill on the due date.
You are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.
You must have provided a bank account and/or credit/debit card information to enroll in Auto Pay.
On the website:
- Log-in to My Account
- Click on Billing & Payments
- Click on Auto Pay Program on the sidebar
- Click on Sign Up for Auto Pay
- Accept the Terms and Conditions then follow the instructions
- Enter in Bank information or credit/debit card
Invoice Billing
NLR Electric offers Invoice Billing. The Invoice Billing service allows customers with multiple accounts/meters to view all of their accounts, balances and total balance on one monthly bill. Invoice Billing provides a combined billing statement each month with the following features:
- All NLR Electric bills are calculated on the same monthly billing cycle.
- All NLR Electric bills are received in one mailing.
- The Invoice Billing statement lists the account number, service address and amount due for each account.
- Each account’s electric bill will accompany the Invoice Billing statement to provide detailed billing information on each meter.
- All NLR Electric bills can have the same due date.
- All NLR Electric bills can be paid with one payment.
- Your NLR Electric accounts can be divided into different billing groups if this best fits your account payable process.
For more information or to enroll in Invoice Billing, call 501-975-8888 or email custserv@nlr.ar.gov.
Paperless Billing
Sign up for Paperless Billing and reduce your monthly paper usage – and mailbox clutter – by reviewing and paying your monthly electric bill online. It’s free, convenient and secure!
Once you enroll in Paperless Billing, you’ll receive an email each month alerting that your bill is available for online viewing. Paperless Billing allows access to your account and bill online – any time, from any internet connection. It also provides up to 24 months billing history that can easily be accessed, saved or printed for your records.
On the website:
- Log-in to My Account
- Click on My Profile
- Click on My Information
- Click on Update My Paperless Setting
- Toggle either On or Off