What is an outage?

An outage is a sudden loss of power due to forces or events outside of our control, such as weather, vehicle collisions, animal interference or equipment problems. If you have been affected by an outage, please report this by calling the Automated Outage Reporting System at 1-888-728-4004 or online at Report an Outage.

When will my power be restored?

The North Little Rock Electric restoration process gives top priority to situations that threaten public safety. The remaining work is prioritized based on what will restore power to the largest number of customers. Follow NLRElectric on Facebook and Twitter for up-to-date outage information.

Why do neighbors have power and mine is still off?

Your neighbor could be served by a different transformer or main line. For instance, your service could come from a line in the back of your house, and your neighbor across the street could be served from a line in front of your house. In any event, please report your outage to 1-888-728-4004 or online at Report an Outage.

What causes my lights to flicker?

Flickering lights may be caused by a poor connection on your service line, or a poor connection in your meter/breaker box. The flicker occurs because contact is occurring only part of the time. Temporary faults on the power system can also cause voltage dips. It is not uncommon to see lights flicker during extreme weather conditions.

Can I use a portable generator during an outage?

Generators can be used if connected properly. If a generator is connected to an outlet in your home, the electricity can travel out onto the power lines and through transformers creating a life-threatening situation for our employees trying to restore power. Please contact the North Little Rock Electric Engineering Department at (501) 372-0100 for instructions on proper generator use.

What do I do if there are tree limbs on my electric lines?

North Little Rock Electric offers tree trimming services in an effort to curb unnecessary power outages. If you notice tree limbs on or near the electric lines please contact a representative at (501) 975-8888 or online at Request Tree Trimming.

*NEVER ATTEMPT TO REMOVE A TREE LIMB FROM A POWER LINE. REMEMBER THE LIFE YOU SAVE COULD BE YOUR OWN.*

How do I report a streetlight out?

Streetlight outages can be reported online at Report a Streetlight Outage or by phone at (501) 975-8888.