Got questions about your electric service, outages, or how to pay your bill? Find answers to frequently asked questions below.

General

What are your hours of operation and location?

North Little Rock City Services and the North Little Rock Electric Department are open from 8 am to 4:30 pm, Monday through Friday, with the exception of the following Holidays: New Years Day, Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the Day after Thanksgiving, Christmas Eve and Christmas Day.


North Little Rock City Services Building
120 Main Street
North Little Rock, Arkansas, 72114

Signing up for service

How do I sign up for residential service?

Requests for service can be made at our City Services building located at 120 Main Street. A government issued picture ID (preferably a State Driver’s License), Social Security number, and documentation (such as a copy of the lease agreement or proof of ownership) of the address is required. For rental property, the landlord must have on file a current Business License.

Is deposit required for Residnetial service?

There is a required minimum deposit of $100.00 on all residential accounts.

 

Can the deposit be waived for residential service?

A residential deposit may be waived, if the customer is a senior citizen (62 years or older), provides proof of disability, or has a letter of credit from their previous electric provider for the most current twelve month period with no more than two past due payments, no disconnects or returned checks.

How do I sign up for commercial service?

Requests for service can be made at City Services or North Little Rock Electric Dept. locations. A lease agreement or proof of ownership, a copy of the business license, Federal ID number or social security number of the owner, and a government issued picture ID of the person requesting the service is required.

Call (501) 975-8888 for more information about deposits or service sign-up.

Is deposit required for Commercial service?

The required deposit is two times the average monthly bill in a twelve month period from the previous account service.

Can the deposit be waived for commercial service?

A commercial deposit cannot be waived. Deposits are required for all commercial accounts. Irrevocable bank letter of credit, surety bond or cash deposit is required at the time of service request.

What if I need electrical work done on a new commercial or residential service?

Please contact the North Little Rock Electric Engineering Department at (501) 372-0100 or by email at nlred-engineering@nlr.ar.gov prior to starting any work that may affect your electrical service. We will provide you with the construction standards and connection information that can help avoid costly mistakes.

What is an electric inspection permit and why is it required?

If, for any reason, the electric meter has been removed from the location for which you are requesting service, then an electric inspection is required for safety. The cost of the inspection is $7.50 and will be added to the first month’s electric billing. Once the inspection is approved, the Electric Department will be notified to schedule installation of a new meter and connect the service. If the inspection is denied, the property owner will be contacted and informed as to what is required to meet electrical code. Service will not be provided until the problem is corrected. Call City of North Little Rock Planning Department at (501) 975-8835 for more information.

Who do I contact for outside security lighting such as a floodlights or night watchers?

The City of North Little Rock offers outside security lighting at a monthly rate depending on the size and type of lighting needed. If you are interested in outside security lighting for your property, contact City Services Customer Service at (501) 975-8888. A printable form is located online at Customer Security Lighting Agreement.

Billing

Where do I mail my payment?

Please mail your check or money order to:

Utility Payment Department

North Little Rock City Services

P.O. Box 936

North Little Rock, AR 72115

*DO NOT SEND CASH THROUGH THE MAIL*

Where may I pay my electric bill in person?

North Little Rock City Services Building – Drive Thru also available

120 Main Street

North Little Rock, Arkansas, 72114

Can I pay by phone?

 Call (501) 975-8889 to authorize an electronic payment with your credit/debit card. This option is available 24 hours a day for residential customers.

How do I make payments online?

View and pay your electric bills at your convenience, 24 hours a day, seven days a week, online at My Account.

What is Auto-draft Payment (bank draft)?

You can now sign-up online to automatically pay your bill from your checking or saving account with My Account.

Located in the My Profile section of the Pay My Bill tab, the Auto-draft payment option allows monthly debits of your current electric bill from your bank account at no cost.  Never miss another due-date!! 

Please NOTE: Some banks offer free on-line payment services for their customers; you may want to explore this option with your bank.

Contact Customer Service at 501-975-8888 for more information.

What is Levelized Billing?

Maximize your budgeting power by minimizing the normal highs and lows of seasonal electric bills.  The Levelized Billing program is designed to bill a year-round residential customer an amount approximately equal to an annual monthly average.

To sign up, simply download and complete the Levelized Billing Agreement and return it to us by either mail or email.

Return by mail:

North Little Rock City Services
P.O. Box 936
North Little Rock, AR 72115          

Return by email: custserv@nlr.ar.gov         

What if I receive a shut-off notice?

If you receive a shut off notice, you will have until 4:30 p.m. on the date stated on the notice to pay the past due bill amount in full or to speak with a representative with regard to requesting a payment arrangement on the account to avoid the interruption of service. (501) 975-8888

What if I need to ask for an extension?

The North Little Electric Department recognizes that there may be situations when you will experience unexpected hardships and financial difficulty which may affect your ability to pay your Electric bill. A representative is available during business hours to assist and advise you with regard to working out an extension of time acceptable to both parties. Please call (501) 975-8888 for more information.

What happens if my service is disconnected for non-payment?

A reconnect fee of $25.00 will be billed to the account for the reconnection of service during business hours. The account history is subject to review to see if a deposit increase is justified to provide adequate security assurance for payment of the account.

What if my service is disconnected and your office has already closed?

Services may be restored after normal business hours by calling (501) 372-0100. The reconnection fee for an after business hours reconnect is $50.00.

What if I think my bill is too high or too low?

If you feel your electric bill is higher or lower than usual, please contact Customer Service at (501) 975-8888 to review your usage or view your usage online with My Account.

What can I do to reduce my usage/bill?

North Little Rock Electric customers can get a FREE energy evaluation to identify how much energy their home consumes and what measures may be taken to make it more energy efficient. To request an evaluation please call (501) 992-4034 or go online to our Energy Evaluation Request Form.

 

Outages

What is an outage?

An outage is a sudden loss of power due to forces or events outside of our control, such as weather, vehicle collisions, animal interference or equipment problems. If you have been affected by an outage, please report this by calling the Automated Outage Reporting System at 1-888-728-4004 or online at Report an Outage.

When will my power be restored?

The North Little Rock Electric restoration process gives top priority to situations that threaten public safety. The remaining work is prioritized based on what will restore power to the largest number of customers. Follow NLRElectric on Facebook and Twitter for up-to-date outage information.

Why do neighbors have power and mine is still off?

Your neighbor could be served by a different transformer or main line. For instance, your service could come from a line in the back of your house, and your neighbor across the street could be served from a line in front of your house. In any event, please report your outage to 1-888-728-4004 or online at Report an Outage.

What causes my lights to flicker?

Flickering lights maybe caused by a poor connection on your service line, or a poor connection in your meter/breaker box. The flicker occurs because contact is occurring only part of the time. Temporary faults on the power system can also cause voltage dips. It is not uncommon to see lights flicker during extreme weather conditions.

Can I use a portable generator during an outage?

Generators can be used if connected properly. If a generator is connected to an outlet in your home, the electricity can travel out onto the power lines and through transformers creating a life-threatening situation for our employees trying to restore power. Please contact the North Little Rock Electric Engineering Department at (501) 372-0100 for instructions on proper generator use.

What do I do if there are tree limbs on my electric lines?

North Little Rock Electric offers tree trimming services in an effort to curb unnecessary power outages. If you notice tree limbs on or near the electric lines please contact a representative at (501) 975-8888 or online at Request Tree Trimming.

*NEVER ATTEMPT TO REMOVE A TREE LIMB FROM A POWER LINE. REMEMBER THE LIFE YOU SAVE COULD BE YOUR OWN.*

How do I report a streetlight out?

Streetlight outages can be reported online at Report a Streetlight Outage or by phone at (501) 975-8888.

Smart Meters

What is the new digital meter?

The new digital meter does the exact same job as the analog meters, measuring and recording energy usage. The difference is that the digital meter uses new technology to provide two-way communication between North Little Rock Electric Department (NLRED) and your home. It will periodically transmit the gathered data about your electricity usage in your home to NLRED, making your service more reliable.

Why is the North Little Rock Electric Department installing these meters?

The City of North Little Rock and NLRED are upgrading the current electric grid by installing digital meters that will be more reliable and more efficient. This will help customers save money, and energy. These new digital meters provide instant detection of power outages so we can respond as quickly as possible.

What will happen when the meter is changed out?

Service technicians wear identifiable uniforms and carry identification badges. He or she will knock on your door to inform you that the swap will take place. If you are not home, a door hanger will be left to let you know the change-out took place. This normally takes less than 3 minutes. Your home will be without power for just a brief instant. The technician will make the swap, check that the meter is working properly and leave your property.

How can I prepare for my new digital meter installation?

  • Make sure to provide safe access to your electric meters. Trim bushes, unlock gates and move toys, outdoor furniture and other items away from the meter.
  • Let everyone in your household know about the installation so they can prepare for the short power interruption while the new digital meter is installed.
  • You do not have to be home during the installation, so there should be little to no interruption to your daily routine.
  • Keep pets either inside or safely away from your meters during the installation.
  • If you have health-related equipment that requires constant electricity, please call 1-888-456-0918.

Can I make an appointment for my new digital meter installation?

New digital meter installations will be performed without an appointment. The installer will knock on your door before beginning work. Appointments for special needs will be handled on a case-by-case basis by calling 1-888-456-0918.

Will I be able to read my new digital meter?

Yes, these new digital smart meters have an easy-to-read digital display instead of dials.

How do you know that the billing usage data being sent wirelessly is actually my data and does not belong to my neighbor?

When data is collected from a meter and transmitted wirelessly to North Little Rock Electric, the data contains specific identifiers associated with the customer’s meter number and service address. This information is validated numerous times to ensure accuracy before the data is used for billing, similarly to cell-phone billing.

Will I pay a monthly amount for my new meter?

You will not be charged for the new meter.

Will I need to replace or upgrade my electric breaker panel for the new meters?

Unless we discover a safety issue that we are obligated to address immediately, you will not have to replace or upgrade your panel. The new digital meters are the same size as the existing electric meters.

At what radio frequency (RF) does the new digital meter operate and will it interfere with other wireless devices in my home?

The frequency communicating to the electric meter is 900 MHz (megahertz). The electric meter frequency is similar to a cell phone and will not interfere with any wireless devices in your home.

Is the RF energy produced harmful to human health?

RF emitted by smart meters is well below the limits set by the Federal Communications Commission and it is below the levels produced by other common household devises like cell phones, baby monitors, satellite TVs, and microwaves. No credible evidence shows any threat to human health from RF emissions at or below RF exposure limits developed by the FCC.

Is the new meter network secure?

The Information Technology (IT) security controls in place for the new digital meters reflect energy industry best practices. They are designed to provide a very high level of assurance that our systems cannot be compromised. The North Little Rock Electric Department takes all reasonable and necessary steps to ensure the services we provide our customers are not only high quality and easily available, but also extremely secure. In addition, we constantly monitor for evolving threats and attempts to breach security and progressively update our system protection as needed. We also regularly review, test and simulate incident response situations.

Will I need to provide NLRED access to the new meter?

According to the Service Agreement with North Little Rock Electric Department, Services Rules and Regulations Resolution 2265, it is the customer’s responsibility to provide access to the meter and the meter’s breaker panel 24 hours a day, 7 days a week. An object obstructing access to our meter equipment is sufficient cause for North Little Rock Electric to discontinue or suspend supply of electric services.

More information about smart meters?

www.fcc.gov
www.utc.org
www.epa.gov